Shipping Policy

Wuhan Hesenliang Trading Co., Ltd.

This policy sets out the shipping arrangements for orders placed with Applumiivex.

Preparing Orders for Dispatch

After payment has been confirmed, eligible orders are normally dispatched within 3 business days.

Business days exclude weekends and public holidays. Preparation schedules may be affected by inventory availability, payment checks, order volumes, and fulfillment operations.

Preparation and carrier transit are separate stages. Both are included in the overall delivery estimate below.

Shipping Destinations

We currently provide delivery to the United States, subject to the services available for the address entered at checkout.

Certain locations or products may be restricted because of carrier coverage, transportation requirements, or logistical limitations.

Fulfillment Locations

Orders may be handled by our own fulfillment facilities or facilities managed by our fulfillment partners. The location assigned to an order depends on stock availability and delivery arrangements.

Our registered business address does not necessarily identify the dispatch facility or a return warehouse.

Delivery Charges

Free standard shipping is available when the order’s merchandise subtotal is $39 or more.

For orders below $39, the applicable shipping charge will appear at checkout before payment is completed.

Expected Delivery Period

The estimated time from order placement to receipt is 10–15 business days, including preparation and transportation.

Delivery estimates are not guaranteed arrival dates.

Customs checks, adverse weather, carrier disruptions, holiday congestion, incorrect address details, and local delivery conditions may extend the delivery period.

Tracking Your Parcel

Where tracking is available, dispatch information will be sent to the email address supplied with your order.

Tracking may not appear immediately while the carrier registers and scans the package.

If you have not received shipment information or tracking remains inactive for an extended period, contact service@applumiivex.com with your order number.

Delivery Address Corrections

Please review your shipping address carefully before placing an order.

If an amendment is needed, notify us promptly. We will try to help, but address changes may not be possible once fulfillment has begun.

Delays and Missing Packages

If your order has not arrived within the estimated period, email service@applumiivex.com with your order number and any tracking information.

We will review the shipment records and coordinate with the delivery provider where appropriate.

If a parcel is confirmed lost during transit, we will arrange a replacement without additional shipping charges or a refund, as appropriate.

If tracking indicates delivery but the parcel has not been received, please contact us for investigation. A delivered tracking status alone will not automatically prevent assistance or an appropriate remedy.

Customs and Import Fees

Cross-border shipments may be subject to duties, taxes, or processing charges imposed by the destination authorities.

Unless expressly included at checkout, these charges may be payable by the recipient.

Shipping Assistance

Company: Wuhan Hesenliang Trading Co., Ltd.
Email: service@applumiivex.com
Phone: 027-84965708
Business Address: No. 118, Unit 809, Xiehu Avenue, Zhurushan Subdistrict, Caidian District, Wuhan, Hubei Province, China